IT Support Engineer – Warehouse Services

Job details

Full Time
Technical
EL Monte, El Monte, CA, US

We are looking for an IT Support Engineer – Warehouse Services to join our Distribution Center in El Monte, CA!

Why join Noble House? Since 1992, Noble House Home Furnishings has offered its customers quality furniture options and designs. From indoor furnishings for any and every room in a home to large outdoor sofa sets, we continuously update our broad range of products, designing more than 100 new items and styles, both classic and on-trend, on a monthly basis. We can fulfill and ship up to thousands of orders daily. Our business consumers include major box stores like Walmart, Costco and online business customers like Amazon, Wayfair and Overstock. We offer several brands, including Christopher Knight Home, and we’ve recently launched our own retail store, GDF Studio. Noble House keeps ahead of the trends and market, making us a dominant force in the furniture industry.

At Noble House, we are a diverse and global workplace, with employees representing several different nationalities, and we source and build our furniture from both around the world and the United States. While we have been around for 25+ years, we continue to grow at a dynamic pace, and we are looking for talented individuals like you to join our team.

SUMMARY

Reporting to the IT Manager, the IT Support Engineer – Warehouse Services is responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity, and warehouse equipment issues. Overtime is likely required, including weekends, as Noble House has warehouse operations 7 days/week.

WHAT DOES THIS ROLE INVOLVE?

Work Schedule: 4:00 am to 1:00 pm – This position will work both weekend days, Saturday and Sunday, and will have two days off during the week.

  • Responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity, and warehouse equipment issues. Identify recurring technical issues and fix their root causes to enhance business productivity.
  • Collaborate across cross functional warehouse, application engineering, and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.
  • Analyze production/workflow issues by creating and monitoring various reporting tools utilizing the in-house warehouse management system (WMS)
  • Build relationships with Warehouse Operations team by spending time on warehouse floor to learn their workflows to effectively assist with technical issues when they arise.
  • Prioritize tickets on IT Helpdesk CRM (Spiceworks) to ensure local and remote users receive updates and resolutions in a timely manner.
  • Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach.
  • Other duties as assigned by department manager, and/or executive management.

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

Equipment Knowledge:

  • Familiarity with the technical aspects of warehouse management/automation systems, including (but not limited to) the following:
  • Inbound and Outbound automation applications
  • Manual scanning (Inbound/Outbound)
  • Label scanning
  • Map creation
  • Cycle counts
  • Inbound/outbound logistics
  • TMS management
  • Returns management
  • Physical Inventory updating

Knowledge, Skills and Abilities Required

  • Able to work effectively with others on a team to assist overall team goals
  • Willingness and flexibility to work rotational and/or on-call shifts to provide support to sales, fulfillment, and warehouse operations that run 24/7
  • Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.
  • Attention to detail and high level of accuracy
  • Demonstrated strong sense of integrity
  • Excellent leadership and conflict resolution skills
  • Problem-solving and decision making skills
  • Strong analytical skills
  • Excellent verbal and written communications skills
  • Knowledge of Microsoft Office Suite (Excel, Word and PowerPoint); intermediate-level Excel, in particular

Experience Requirements

  • Generally requires minimum of 1-2 years of related experience in IT Support within an e-commerce and/or fulfillment/distribution environment

Preferred Knowledge, Skills and Abilities

  • Bilingual in Spanish is a big plus, but not required
  • Knowledge of Google Business Suite (Sheets, Docs, Slides, Gmail, Drive) highly preferred but not required

Education Requirements

  • Bachelor’s degree in Information Technology, related field, or relevant work experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing in this position, the employee may be required to:

  • Occasionally see periods of prolonged standing and repetitive motions, bending, stooping, in review of warehouse automation systems
  • Occasionally sit, walk, squat, kneel, twist at the waist, use hands for fine manipulation, pushing & pulling, reaching above and below shoulder level
  • Occasionally lift and/or carry up to 25 lbs, and rarely lift up to 75 lbs with assistance; repetitively use hands for simple and power grasping

Work Environment

  • Work performed in a warehouse-type facility with temperatures subject to normal environmental conditions.
  • Closed-toed shoes are required, steel-toed shoes strongly preferred.
  • Personal Protective Equipment (PPE) is provided by the Company.
  • COVID-19 Precautions Training is provided by the Company.

WHAT’S IN IT FOR YOU?

Team-Oriented Culture – We have a diverse workplace of talented people – sales/marketing, merchandising, e-commerce, retail, and general administrators – who partner to make Noble House a unique and engaging place to work.

Employee Benefits – including paid-time-off, medical plans, dental, vision, 401k, and profit-sharing.

Noble House Perks – Employee discounts on Noble House products, monthly lunches, fitness and mindfulness app subscriptions, free employee counseling and other discounts.

Work Schedule: 4:00 am to 1:00 pm – This position will work both weekend days, Saturday and Sunday, and will have two days off during the week.

 

View this position on ADP

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